Reviews and Client Feedback
Why Client Reviews Matter
Choosing a cleaning service is a decision that involves trust. You want to know that the team entering your home, office, or commercial property will be respectful, dependable, and thorough. While a company can describe its services, nothing is more reassuring than hearing from actual clients who have experienced that service firsthand. Reviews provide transparency, highlight strengths, and reveal the professionalism that words alone cannot capture.
For Kelly’s Cleaning Service, reviews are more than compliments—they are proof that our work makes a difference. Since 2001, our clients across Beverly and the North Shore have shared their experiences, from homeowners booking deep cleans to office managers scheduling weekly service. These voices form the foundation of our reputation.
Genuine Feedback from Real Clients
We only publish real testimonials and excerpts from publicly available sources. Here are examples of what clients have shared:
I have been using Kelly for many years now, and I could not be happier with their service. They consistently do a fantastic job, leaving the place spotless and fresh every time!
Lion Properties
Kelly’s Cleaning crew is amazing. They do a wonderful job and even fit me into their schedule on short notice. I have used them for regular apartment cleaning and a deep cleaning. Recommend them at the highest level. Thanks
Marshall Aines
Kelly and her team are nothing short of amazing. Responsible, thorough, and lovely women. We have been fortunate to have benefitted from Kelly’s professional service for more than 15 years. We recommend her and her company without hesitation! Thank you Kelly!!
Maura LaBarre
Common Themes in Our Reviews
Across hundreds of service visits, several themes appear consistently in client feedback:
Dependability
Customers note that our crews arrive as scheduled and complete checklists without constant reminders.
Attention to Detail
Many reviews highlight the difference our small touches make, from spotless mirrors to perfectly vacuumed floors.
Professionalism
Clients appreciate uniforms, respectful communication, and the way our teams handle property with care.
Flexibility
Busy households and businesses often mention how our adaptable scheduling makes their lives easier.
Trust
Long-term clients frequently comment on the peace of mind they feel leaving keys or alarm codes in our care.
These themes are at the heart of our reputation and the reason so many clients continue working with us year after year.
Feedback from Commercial Clients
Our commercial customers often face higher stakes when it comes to cleaning. Offices must maintain a professional image, property managers must keep tenants satisfied, and retail stores rely on spotless presentation to attract customers. In reviews, business clients consistently praise our ability to deliver clean, presentable spaces without disrupting daily operations.
Offices
Managers comment on the productivity boost that comes with a cleaner environment.
Property Managers
They value our reliable common area service, which reduces tenant complaints.
Retail Stores
Owners note that shiny mirrors, polished floors, and tidy fitting rooms help improve the shopping experience.
Clinics and Banks
These clients highlight discretion, security, and thoroughness—qualities that set us apart in sensitive environments.
How Reviews Shape Our Service
We actively use client feedback to improve and adapt our work. Our process includes:
Post-Service Check-Ins
New clients receive early follow-ups to confirm satisfaction.
Recurring Feedback
Long-term accounts are encouraged to share updates so we can adjust checklists over time.
Direct Communication
Clients often email or call with notes, which we act on promptly.
Public Reviews
Positive online reviews not only help others find us but also motivate our crews.
Why Your Review Matters
Every review helps future clients make informed decisions. Sharing your experience builds trust in the community and recognizes the effort of our cleaning crews. If you are happy with our work, we encourage you to leave a review on Google or Facebook or share feedback directly with us.
Whether it’s noting the sparkling condition of a kitchen after a deep clean or the professionalism of our after-hours office crew, your words help others choose with confidence.
Commitment to Excellence
At Kelly’s Cleaning Service, reviews are not just marketing—they are a measure of accountability. Each comment reminds us that our work has real impact on families, employees, and customers who use the spaces we clean. That accountability drives us to maintain high standards of training, equipment, and scheduling. It’s why we have remained a trusted name in Beverly and the North Shore for more than two decades.
Contact Us and Share Your Experience
If you are a current or past client, we invite you to share your experience. Your feedback keeps our standards high and helps us recognize the great work of our team.